We are committed to safeguarding the privacy of our website visitors and practice patients. This practice complies with the Data Protection Act 1998 and General Data Protection Regulations (GDPR) 2018 and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully. In this policy, “we”, “us” and “our” refers to Best Health Clinics.
The Best Health Clinics is registered with The Information Commissioners Office as a Data Controller
You can visit the Website without disclosing any information about yourself. We do not collect personal identifying information when you access the Website homepage and browse the Website without disclosing your personal data (except Cookies; see section 2 below under “Cookies”).
1. What information do we collect?
We collect data about patients who use our services that is relevant to their healthcare and that allows Best Health Clinics to deliver its services to our patients. We process personal information about our patients, customers, suppliers and employees.
The types of data we may collect are listed below and we will only use that data in ways relevant to carrying out our legitimate purposes and functions and in a way that is not detrimental to the interests of our patients or employees. Best Health Clinics will take particular care in the collection and storage of any personal sensitive data. Everyone working within Best Health Clinics has a legal duty to keep information about you confidential. Similarly, anyone who receives information from us has a legal duty to keep it confidential.
Collection of data:
The dental/medical professionals caring for you keep records about your health and any treatment and care you receive from our practices. These records help to ensure that you receive the best possible care. They may be written down in paper records or held on computer. These records may include:
•Basic details and contact information about you such as name, address, date of birth, next of kin, NHS numbers etc.
•Contact we have had with you such as appointments or phone calls.
•Notes and reports about your health, treatment and care.
•Results of x-rays, Study models blood tests, investigations and Clinical photographs
* Records of consent to treatment
* Correspondence with other health care professionals relating to you, for example in the hospital or community services.
•Relevant information from people who care for you and know you well such as health professionals and relatives.
•Financial information for payment of any treatments
It is essential that your details are accurate and up to date. Always check that your personal details are correct when you visit us and please inform us of any changes as soon as possible.
How your personal information is used:
Your records are used to direct, manage and deliver the care you receive to ensure that:
•The dental/medical professionals involved in your care have accurate and up to date information to assess your oral health and decide on the most appropriate care for you.
•Healthcare professionals have the information they need to be able to assess and improve the quality and type of care you receive.
•Your concerns can be properly investigated if a complaint is raised.
•Appropriate information is available if you see another dental/medical professional, or are referred to a specialist.
•From time-to-time we may use your contact information to send you details of products, services and newsletters offered in our practices that directly relate to your healthcare.
The following processors are used to allow the above use of your information:
* BHA software
* Worldpay (for the purpose of processing payments)
* Dental and medical laboratories (Steven Butler, The Doctors Laboratory, Enlighten, PDS, Tusk, Ultralight. Brentwood Dentures Direct, Invisalign)
We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. Data collected is stored within Google Analytics and is held for 14 months before deleted.
Best Health Clinics may disclose your personal information to third parties in the following cases:
•In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
•If Best Health Clinics or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will retain your dental records while you are a practice patient and after you cease to be a patient, for at least eleven years or, for children, until age of 25, whichever is the longer.
When you visit this site we may send “cookies” to your computer primarily to enhance your on-line experience. “Cookies” are files which can identify you as a unique viewer and store your personal preferences as well as technical information. On their own, cookies do not contain or reveal any personal information. However, if you choose to furnish the site with personal information, this information may be linked to the data stored in the cookies.
We may also collect certain anonymous technical information when you visit our website such as the type of browser you are using, the type of operating system you are using, browsing time and website navigation paths, referral source and the domain name of your Internet service provider. Data collected is stored within Google Analytics and is held for 14 months before deleted.
3. Using your personal data
We may use your personal information to:
(a) enable your use of the services available on the website;
(b) send you general/newsletter communications;
(c) send you email notifications regarding upcoming appointments and other relevant information;
(d) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(e) deal with enquiries and complaints made by or about you relating to the website; and
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
5. Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. All personal data of patient is backed up via encrypted cloud storage. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6. Policy amendments
7. Your rights
The Act gives you the right to access information held about you as well of to be informed of any use of your data, rectification, and erasure and processing. Your right of access can be exercised in accordance with the Act. All reasonable requests will be supplied within one month of the request.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or unsubscribing via our email communications to withdraw your consent at any given time.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; clinical records for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
You may exercise any of your rights in relation to your personal data by written notice to us or via email on or alternatively by post at Best Health Clinics, 58 Billet Lane, Hornchurch, Essex, RM11 1XA
8. Third party websites
9. Updating information
Please let us know either via telephone, email or at the practice if the personal information which we hold about you needs to be corrected or updated. You may request access to information stored on yourself only or your child (if you are their legal guardian and they are considered to be a minor) by contacting us directly at the practice – please also see section 7 ‘Your rights’.
10. Contact & Our Details
This website is owned and operated by RMS Property Management. Our registered office is Queens Court, 9-17 Eastern Road, Romford, RM1 3NH and our principal place of business is at 58 Billet Lane, Hornchurch, Essex, RM11 1XA.
The term 'Best Health Clinics', ‘BHC’, 'us' or 'we' refers to the owner of the website whose registered office is 58 Billet Lane, Hornchurch, Essex, RM11 1XA. Our company registration number is 10141552 Queens Court 9-17 Eastern Road, Romford, United Kingdom, RM1 3NH. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The nearest train station is Emerson Park, which is a few minutes walk away. The train runs from Romford, Emerson Park and Upminster. There are trains to Romford from Shenfield, Colchester, and Liverpool street.
The nearest stations are Hornchurch or Upminster Bridge (both District Line), which is a 20 minute walk away.
It lies approximately 2.5 miles east of Romford or a 10-15 minute drive. The main road nearest to the surgery is the A124. It is 20 minutes from the Dartford Tunnel and has good links to London. There is limited parking available at the surgery but there is ample parking on nearby streets.
Hornchurch High Street (at the top of Billet Lane): 165, 193, 248, 372
North Street and Burnway (back of Queens Theatre) : 165, 256, 370